Privacy Policy

1. Overview

CS LiveChat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our live chat platform.

2. Information We Collect

Account holders (Tenants and Agents)

• Name and email address provided at registration
• Billing information (processed by Stripe — we do not store card details)
• Usage data such as conversation volume and feature interactions

Website visitors (via the chat widget)

• Name and email address when voluntarily submitted in the pre-chat form
• Chat message content
• Files or attachments shared during a conversation
• Approximate visit time and pages viewed (for visitor tracking features)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process billing and manage your subscription
• Send transactional emails such as email transcripts and account notifications
• Respond to support requests
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Data Storage and Security

Your data is stored on servers located in Australia. We implement industry-standard security measures including encrypted connections (HTTPS/WSS) and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services which may process your data:

• Stripe — payment processing
• Amazon SES — transactional email delivery

Each of these providers has their own privacy policy governing their use of your data.

6. Data Retention

We retain account data for as long as your account is active. Conversation data is retained to provide the Service and may be deleted upon account closure. You may request deletion of your data at any time by contacting us.

7. Cookies

The Service uses cookies and similar technologies for session management and authentication. The chat widget may set a cookie or use local storage to identify returning visitors and maintain conversation continuity. By using the Service, you consent to this use.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at info@chequer.software. We will respond to all requests within a reasonable timeframe.

9. Children's Privacy

The Service is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of the Service after any changes constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@chequer.software.